Shipping Policy

Welcome to The Mindful Minutes. This Shipping Policy outlines how we handle the shipment and delivery of orders placed through our official website, https://themindfulminutes.com. Our goal is to ensure a transparent and reliable shopping experience for every customer.

1. Order Processing and Handling Time

All orders are processed during our standard business hours, Monday through Friday. Once payment is confirmed, your order enters our fulfillment process.

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 Business Days (Monday–Friday)

Orders placed after the cut-off time or on weekends and holidays will be processed on the next business day.

2. Shipping Timeframes and Delivery Estimates

We aim to deliver your handcrafted jewelry as quickly as possible while maintaining product quality and care during shipping.

  • Transit Time: 3–5 Business Days (Monday–Friday)
  • Total Estimated Delivery Time: 4–7 Business Days (depending on customer location)

Please note that delivery times are estimates only and may vary depending on factors such as carrier delays, weather conditions, or high seasonal demand.

3. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders.

For return or exchange shipments:

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

We do not charge any restocking fees.

4. Shipping Destinations

Currently, The Mindful Minutes ships to all locations within the United States.

If you are located outside the U.S. and would like to place an order, please contact our customer support team before checkout to verify shipping availability and potential international options.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. You can use this information to monitor your shipment’s progress.

If you do not receive tracking information within the expected timeframe, please check your spam folder or contact our support team for assistance.

6. Delivery Information and Responsibility

Please ensure that your shipping address is complete and accurate at the time of purchase. The Mindful Minutes is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

If an order is returned due to an incorrect address, the customer will be responsible for any reshipping costs.

Once an order is marked as “Delivered” by the shipping carrier, The Mindful Minutes is no longer responsible for lost or stolen packages. Customers are advised to contact the carrier directly in such cases.

7. Pre-Orders and Handmade Production Times

Because our products are handcrafted with care, some items may require additional time before shipment. Any pre-order or made-to-order items will have specific processing times listed on their respective product pages.

Customers will be notified by email if production or shipment delays occur.

8. Delivery Delays

While we strive to meet all estimated delivery dates, unforeseen circumstances such as weather events, carrier delays, or high-volume seasons may occasionally cause delays.

The Mindful Minutes cannot be held liable for delays beyond our control. However, our support team will assist in tracking and resolving delivery issues promptly.

9. Shipping Carriers

We partner with trusted and reliable shipping carriers to ensure the safe and timely delivery of your order. Our primary carriers include:

  • USPS (United States Postal Service)
  • UPS
  • FedEx

Carrier selection may vary based on your location and order size.

10. Damaged or Defective Shipments

If your package arrives damaged or defective, please contact our customer support team within 7 days of delivery.

To process your claim efficiently, include the following information:

  • Order number
  • Description of the issue
  • Photographs of the damaged item and packaging

We will review the issue and provide a replacement, exchange, or refund according to our Return & Refund Policy.

11. Returns and Exchanges

We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

  • Product Condition: New only
  • Return Method: By mail
  • Refund Processing Time: 5 Business Days after inspection
  • Restocking Fees: None

Please review our full Return & Refund Policy for complete details.

12. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.

13. Contact Us

If you have any questions about your order or shipping details, please contact us:

The Mindful Minutes
Email: support@themindfulminutes.com
Phone: +1 303-971-9157
Address: 8680 E Alameda Ave, Denver, CO 80247, USA

By placing an order on https://themindfulminutes.com, you agree to this Shipping Policy and acknowledge that you have reviewed the estimated delivery timelines and terms.