Refund & Return Policy

At The Mindful Minutes, we care deeply about your satisfaction and the quality of our handcrafted jewelry. This Refund & Return Policy explains our process for returns, exchanges, and refunds to ensure a clear and trustworthy shopping experience for all customers.

1. Overview

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since you received your item, unfortunately, we may not be able to offer you a refund or exchange unless the product is defective or damaged.

We accept returns and exchanges for both defective and non-defective items that are in new and unused condition.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • The product must not be altered or customized in any way.
  • A valid proof of purchase or order confirmation must be provided.

We do not accept returns on:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made jewelry

3. How to Initiate a Return

To start a return, please contact our customer service team at support@themindfulminutes.com with the following details:

  • Full name and order number
  • Reason for the return
  • Clear photographs (if the item is defective or damaged)

Once your request is approved, we will provide detailed return instructions and the return mailing address.

Return Method: By mail only

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival.
If the return is due to our error (wrong item shipped or damaged product), we will cover all shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance. The Mindful Minutes is not responsible for lost or undelivered return packages.

5. Exchanges

We are happy to offer exchanges for items that arrive defective, damaged, or if you would like a different product in the same price range.

Once we receive and inspect the returned item, your replacement will be processed promptly.

Please contact our support team before sending back any products for exchange.

6. Refunds (If Applicable)

Once your return is received and inspected, you will receive a confirmation email regarding your refund status.

  • Approved Refunds:
    Refunds will be issued to your original payment method within 5 business days of approval.
  • Partial Refunds (If Applicable):
    A partial refund may be granted in cases where:
    • The item shows signs of use
    • The packaging is missing or damaged

Please note that your bank or payment provider may take additional time to process and post the refund.

7. Restocking Fees

We do not charge any restocking fees for returns or exchanges.

8. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
Include clear photos of the damaged product and packaging, and we will arrange a replacement, exchange, or full refund at no additional cost.

9. Late or Missing Refunds

If you have not received your refund after 7 business days, please check with your bank or credit card company.
If the issue persists, contact us at support@themindfulminutes.com, and we will assist you promptly.

10. Non-Returnable or Non-Refundable Items

The following products cannot be returned or refunded:

  • Custom or personalized jewelry
  • Gift cards
  • Final sale items

These items are clearly marked on their product pages at the time of purchase.

11. Return Address

All approved returns should be mailed to:

The Mindful Minutes
8680 E Alameda Ave
Denver, CO 80247, USA

Please do not send any returns without contacting us first, as unapproved returns may not be processed.

12. Policy Updates

The Mindful Minutes reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be reflected on this page with the updated effective date.

13. Contact Us

For any questions about returns, exchanges, or refunds, please contact us:

The Mindful Minutes
Email: support@themindfulminutes.com
Phone: +1 303-971-9157
Address: 8680 E Alameda Ave, Denver, CO 80247, USA
Website: https://themindfulminutes.com