FAQs
1. What products do you offer?
We offer handcrafted crochet creations designed to bring warmth, comfort, and joy into everyday life. Our collection includes custom potted plants, car vent clips, rearview mirror hanging ornaments, and cute amigurumi desk accessories.
2. What materials are your products made from?
Our products are hand-knit using high-quality yarn, soft polyfill stuffing, and sturdy accessories (such as clips or hanging strings). Each piece is crafted with care to ensure durability and aesthetic appeal.
3. How does personalization work?
Selected items allow you to personalize custom message tags or name cards. You can enter your desired text/name when placing your order, and our artisans will include it with your handcrafted piece.
4. Are these products suitable for gifts?
Yes! Our handcrafted crochet items make thoughtful and unique gifts for birthdays, anniversaries, vehicle decorations, desk setups, or special occasions.
5. Are your products suitable for children?
While our amigurumi items are soft and cute, they are intended primarily as decor or keepsakes. Adult supervision is recommended for younger children, especially for items with small attached parts.
6. Will my product look exactly like the photos?
Each item is 100% handmade, so slight variations in color, size, and stitch patterns may occur. These unique characteristics are the charm of handcrafted products, making every single piece one-of-a-kind!
7. How long does it take to process my order?
Our standard handling time is 1 – 2 business days (Monday – Friday). During this time, your order is carefully prepared, quality-checked, and packaged for shipment.
8. How long does shipping take and how much does it cost?
Standard Shipping is FREE ($0.00) for all US orders. Delivery (Transit Time) typically takes 5 – 6 business days (Monday – Friday). The estimated total delivery time is 6 – 8 business days.
9. Can I change or cancel my order after placing it?
You may request a change or cancellation within 24 hours of placing your order. After this period, production or shipping preparation may have already begun, and changes may not be possible.
10. What should I do if I entered the wrong address or tag information?
Please contact us immediately at Support@themindfulminutes.com with your order number and updated information. We will do our best to update it before package dispatch.
11. What is your return and exchange policy?
We offer a 30-day return window. We cover return shipping for defective, damaged, or incorrect items. For non-defective returns (change of mind), customers cover return shipping. Note: Items with highly personalized tags are non-returnable due to change of mind unless defective.
12. How do I care for or clean my crochet products?
We recommend spot cleaning gently with a damp cloth and mild soap. Avoid harsh washing machines or high-heat drying to preserve the shape and fabric quality.
13. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a carrier tracking number (USPS or UPS) so you can follow its real-time progress.
14. How can I contact customer support? If you have any questions or need assistance, please feel free to reach out to us:
- Store Name: The Mindful Minutes
- Email: Support@themindfulminutes.com
- Address: 260 FM 2578 Apt 18, Terrell, TX, 75160, USA